How to update your payment details

This guide shows how to change the card or payment method we use to pay your invoices.

How you can pay

We take payment by card, PayPal and Direct Debit. You can store a card in the client area so invoices are paid automatically when they’re due.

Add a new card

1. Log in to the client area.
2. Click Billing, then Payment Methods. On some screens this is under your name in the top menu. The wording may vary.
3. Click Add New Card.
4. Enter the card details and billing address.
5. Click Save Changes. Your bank may ask you to confirm in its app or by text.

Set your default card

If you have more than one card saved, the default is the one we try first.

1. Go to Billing, then Payment Methods.
2. Find the card you want to use.
3. Click Set as Default.

Remove an old card

1. Go to Billing, then Payment Methods.
2. Click Delete next to the card you no longer want.
3. Confirm.

Add the new card before removing the old one, so there’s always a way to pay.

Pay an unpaid invoice

Changing your card doesn’t pay invoices that are already overdue.

1. Click Billing, then My Invoices.
2. Open any invoice marked Unpaid.
3. Choose your payment method and click Pay Now.

PayPal and Direct Debit

To switch to PayPal or Direct Debit, open an unpaid invoice and pick that option from the payment method list. Some options may need setting up from an invoice first. If you’d like to change how future invoices are paid and can’t see the option, open a ticket.

If it doesn’t work

• The card is declined. Check the details and billing address match what your bank has. Some banks block online payments until you approve them, so check your banking app.
• There’s no Payment Methods option. Look under Billing or under your account name in the top menu. If you still can’t find it, open a ticket.
• You were charged on the old card. If the invoice was paid before you changed cards, that charge stands. Future invoices will use your new default.

Good to know

Keep your email address up to date in the client area so you get invoices and payment reminders. We never ask for card details by email or in a ticket. If you want to stop a service altogether, see how do I cancel.

Still stuck? Open a support ticket and we’ll help.