What happens after your website goes live

With most web design projects, the work stops on launch day. A year later the prices are out of date, the photos show staff who’ve left, and you’re paying someone by the hour to change a phone number. Our £47 a month managed website works the other way round. Launch day is when the monthly service starts, and it carries on for as long as you stay.

What counts as a change?

One change is one request, however big. Adding a new page, replacing photos, rewriting a page or updating your prices each count as one. You get 10 changes a month, and most are done the same day. Genuinely urgent fixes, like a wrong phone number or wrong bank holiday hours, we just do, and don’t count against your ten. If you ever need an eleventh, ask. We’ve never turned down a reasonable one. See what counts as a change.

How do I ask for a change?

Send us an email, or use the request box in your account. You don’t need to know any technical words. “Can you add our new van hire service under Services, at £60 a day?” is plenty. You can follow each request from queued to done, and your account keeps a history of what changed and when it went live.

What we do in the background

Some of the work you’ll never see. We keep the servers patched, renew your SSL certificate before it runs out, back up your website every night and keep each backup for 30 days. Automatic checks make sure your site is up and that your contact form still gets through. If a check fails, the alert comes to us, not you. The full list is on our hosting and care page.

Who do I contact for help?

UK support, by ticket or email. The conversation and any attachments stay together in your account, so you’re never digging back through old emails to find what was said.

Will you suggest improvements?

Yes. Our suggestions tool looks at your search results, enquiries and site health and suggests changes, such as a clearer heading or a missing service page. You accept or dismiss each one. Nothing goes live without your approval. Read more about the enquiry and review tools.

Is any of this extra?

No. Changes, backups, SSL, monitoring, support and your domain are all in the £47 a month, with no setup fee and no long contract. If you leave, your domain and website files go with you. See ownership and security.