How to transfer a domain away from WebHostGB

This guide explains how to move a domain registered with us to another company.

Your domain is always yours, and we don’t charge to transfer it away. See what happens to my domain if I leave.

Before you start

• Make sure the domain hasn’t expired. If it has, renew it first. See how to renew a domain.
• Check the contact email on the domain is one you can read. See how to update your domain contact details.
• Moving the domain doesn’t move your website or email. If those are hosted with us, decide where they’re going before you start.

Transfer a .co.uk, .uk, .org.uk or .me.uk

These are moved by changing the domain’s IPS tag to the new company’s tag.

1. Ask your new company for their IPS tag. They may ask you to start a transfer order with them first.
2. Open a support ticket with the domain name and the new IPS tag.
3. We set the tag and the domain moves to the new company.
4. Check with the new company that the domain has arrived in your account there.

Transfer a .com, .org or .net

These are moved with an authorisation code, also called an EPP code.

1. Log in to the client area.
2. Go to Domains, then My Domains, and click Manage next to the domain.
3. Turn off Registrar Lock. The menu name may vary slightly.
4. Find the option to get the EPP Code or authorisation code and copy it.
5. Start the transfer at your new company and enter the code when asked.
6. Approve any confirmation email that’s sent to the domain’s contact address.

If you can’t find the lock setting or the code, open a support ticket and we’ll send the code to you.

If it doesn’t work

• The new company says the domain is locked. Check the registrar lock is off, then try again.
• The code is rejected. Get a fresh code from the client area, or ask us by ticket.
• The domain was registered or transferred in the last 60 days. A .com, .org or .net can’t be transferred again within 60 days. This doesn’t apply to .uk endings.
• The domain hasn’t arrived after a tag change. Check you gave us the right tag, spelled exactly as the new company gave it.

Good to know

If you’re keeping your website with us, the nameservers stay the same during the transfer, so the site carries on working. If you’re moving the website too, set it up at the new host before you change the nameservers.

Still stuck? Open a support ticket and we’ll help.