How to log in to webmail

This guide shows how to open your email in a web browser using webmail, so you can read and send mail from any computer.

Before you start

You need an email account on your hosting. If you haven’t made one yet, see how to create an email account.

You also need:

• Username: your full email address, for example you@yourdomain.co.uk
• Password: the password for that mailbox (not your cPanel password)

Log in from your web address

1. Open a web browser.
2. Go to yourdomain.co.uk/webmail, replacing yourdomain.co.uk with your own domain.
3. Enter your full email address and the mailbox password.
4. Click Log in.
5. If you are offered a choice of webmail programs, pick one. You can tick the option to open it automatically next time.

Your inbox will open. Any mail you read, move or delete here is changed on the server, so you’ll see the same thing in Outlook or on your phone if they use IMAP.

Log in from cPanel

If you are already logged in to cPanel, you can open a mailbox without typing its password.

1. Log in to cPanel. See how to log in to cPanel.
2. Open Email Accounts.
3. Find the address you want and click Check Email next to it.

Webmail opens in a new tab for that mailbox.

If it doesn’t work

• The page doesn’t load. Your domain may not be pointing at us yet. See how to point your domain at our hosting. Until it does, use the Check Email link in cPanel instead.
• “Login failed” or a wrong password message. Check you typed the whole email address as the username. If you have forgotten the password, set a new one in cPanel. See how to change an email password or mailbox size.
• A security warning in the browser. Your free SSL certificate may not have been issued yet. See how to install a free SSL certificate.
• Webmail says the mailbox is full. Delete old mail, empty the trash, or increase the mailbox size in cPanel.

Good to know

Webmail is handy when you are away from your own computer, but for day to day use most people prefer an email program. See how to set up email in Outlook, how to set up email in Apple Mail or how to set up email on an iPhone or Android phone.

On a shared or public computer, always log out when you have finished and don’t let the browser save your password.

Still stuck? Open a support ticket and we’ll help.