How to point your domain at our hosting

This guide explains how to point a domain registered elsewhere at your WebHostGB hosting by changing its nameservers.

Our nameservers

• ns1.whgbdns.com
• ns2.whgbdns.com
• ns3.whgbdns.com
• ns4.whgbdns.com

Change the nameservers

Every registrar’s control panel looks different, so the exact names below may vary.

1. Log in to the company you registered your domain with.
2. Open the settings for the domain you want to use.
3. Find the section called Nameservers or DNS servers.
4. Choose the option to use custom nameservers.
5. Remove the existing entries and add the four nameservers above, one per box.
6. Save your changes.

How long it takes

Nameserver changes can take up to 24 to 48 hours to reach every part of the internet, though they’re often much quicker. During this time, some people may see your old site and others the new one. That’s normal.

Before you switch

If you already have email on the domain with another provider, set up the same mailboxes with us first so no mail goes missing. See how to create an email account in cPanel.

If you use the domain for something else, such as Microsoft 365 email, let us know before you switch and we’ll help you keep those records in place.

If it doesn’t work

• The old site still shows after two days. Check the nameservers were saved correctly at your registrar. Clear your browser cache or try on mobile data.
• The registrar won’t accept the nameservers. Check for typing mistakes and that there are no spaces or full stops at the end.
• Your site shows a “not secure” warning. The free SSL certificate is issued once the domain points at us. See how to install a free SSL certificate.

Good to know

To host more than one domain on your plan, see how to add another domain to your hosting.

Still stuck? Open a support ticket and we’ll help.