How to set up email in Gmail

This guide shows how to read and send your WebHostGB email in the Gmail app on a phone or tablet.

A note about Gmail on the web

Gmail on the web used to have a setting to fetch mail from other accounts using POP. Google is withdrawing that feature, so we don’t recommend setting it up now. Instead, add your mailbox to the Gmail app on your phone using IMAP, as shown below. The app connects straight to our mail server, so your mail stays on the server and matches what you see in webmail and other programs.

If you want your mail in a browser, use webmail. See how to log in to webmail.

The settings you need

• Username: your full email address
• Password: the password for that mailbox
• Incoming mail (IMAP): mail.yourdomain.co.uk, port 993, SSL/TLS
• Outgoing mail (SMTP): mail.yourdomain.co.uk, port 465, SSL/TLS, sign-in required

Replace yourdomain.co.uk with your own domain. To see the exact settings for your account, log in to cPanel, open Email Accounts and click Connect Devices next to the address.

Add the account in the Gmail app

The Gmail app looks a little different on Android and iPhone, and Google updates it often, so the wording may vary.

1. Open the Gmail app.
2. Tap your profile picture in the top right corner.
3. Tap Add another account.
4. Choose Other.
5. Type your full email address and tap Manual setup if offered, or Next.
6. Choose Personal (IMAP) if asked for the account type.
7. Enter the mailbox password and tap Next.
8. On the incoming server screen, set the server to mail.yourdomain.co.uk, the port to 993 and security to SSL/TLS. The username is your full email address.
9. On the outgoing server screen, turn on the option to require sign-in. Set the server to mail.yourdomain.co.uk, the port to 465 and security to SSL/TLS. Use the same username and password.
10. Choose how often to check for mail, give the account a name and tap Next to finish.

To switch between your Gmail address and your WebHostGB mailbox, tap your profile picture and pick the account.

If it doesn’t work

• “Couldn’t sign in” or an authentication error. Check the username is the whole email address. If you’re unsure of the password, reset it in cPanel. See how to change an email password or mailbox size.
• Mail arrives but won’t send. Check the outgoing server uses port 465 with SSL/TLS and that sign-in is turned on. See why is my email not sending.
• Certificate warning. Use mail.yourdomain.co.uk exactly. If the warning continues, see how to install a free SSL certificate.

Good to know

You can also add the mailbox to your phone’s own mail app. See how to set up email on an iPhone or Android phone.

Still stuck? Open a support ticket and we’ll help.