How to update your domain contact details

This guide shows how to change the contact details on a domain registered with us.

Why it matters

The contact details show who owns the domain. If they’re wrong or out of date, you may have trouble proving the domain is yours. Transfers can also fail, because approval emails go to the contact email address. Renewal reminders go to the email on your account, so keep that up to date too.

Update the details

1. Log in to the client area.
2. Go to Domains, then My Domains.
3. Click Manage next to the domain.
4. Click Contact Information. The menu names may vary slightly.
5. Update the address, phone number and email address as needed.
6. Click Save Changes.

There may be separate sections for the registrant, admin, technical and billing contacts. The registrant is the legal owner. If you want them all to match, there’s often an option to use the same details for each.

Changing the owner’s name

Correcting an address or email is a simple update. Changing who owns the domain is different.

For .co.uk, .uk, .org.uk and .me.uk domains, Nominet treats a change of owner’s name as a change of ownership, which follows its own process. For other endings, the registry may also ask for the change to be confirmed.

If the owner’s name or organisation is changing, for example because a business has been sold or a domain was registered in a former employee’s name, open a support ticket. Tell us the domain and who the new owner should be, and we’ll explain what’s needed.

If it doesn’t work

• The fields can’t be edited. Some details, such as the owner’s name, may be locked for editing. Open a ticket.
• You get an error when saving. Check the phone number includes the country code, for example +44, and that the postcode is in the right format.
• You don’t receive an approval email. Check your spam folder and that the email address is spelled correctly.

Good to know

Use an email address that you’ll keep, rather than one tied to a single job or an old internet provider. To check who owns a domain before buying a business, ask the seller to update the details first.

Still stuck? Open a support ticket and we’ll help.