How to set up email on an iPhone or Android phone

This guide shows how to add an email account on your hosting to the mail app on an iPhone, iPad or Android phone.

The settings you need

Replace yourdomain.co.uk with your own domain. For the exact settings for your account, log in to cPanel, open Email Accounts, click Connect Devices next to the address and check the details shown there.

iPhone and iPad

1. Open Settings, then Mail, then Accounts.
2. Tap Add Account, then Other, then Add Mail Account.
3. Enter your name, full email address and password. Tap Next.
4. Choose IMAP at the top.
5. Under both Incoming Mail Server and Outgoing Mail Server, enter the host name, your full email address as the username, and your password.
6. Tap Next and wait for the details to be checked, then tap Save.

Android

Menus vary between phone makers. These steps are for the Gmail app, which most Android phones have.

1. Open Gmail, tap your profile picture, then Add another account.
2. Choose Other.
3. Enter your full email address and tap Manual setup.
4. Choose Personal (IMAP).
5. Enter your password, then the incoming server details from the table above.
6. Enter the outgoing server details and make sure sign-in is required.
7. Finish the remaining screens.

If it doesn’t work

• Can’t connect. Check the ports and that SSL is turned on for both servers.
• Password rejected. The username must be the full email address. If you’ve forgotten the password, reset it in cPanel under Email Accounts.
• Can receive but not send. Check the outgoing server also has your username and password filled in.

If you haven’t created the mailbox yet, see how to create an email account in cPanel.

Still stuck? Open a support ticket and we’ll help.