How to create an email account in cPanel

This guide explains how to create a new email address on your own domain, for example info@yourdomain.co.uk.

Create the mailbox

1. Log in to cPanel.
2. In the Email section, click Email Accounts.
3. Click the Create button.
4. If you have more than one domain, choose the right one from the Domain list.
5. Type the part before the @ in the Username box, for example info or sarah.
6. Set a password. You can type your own or use the Generate button for a strong one. Keep a note of it somewhere safe.
7. Under Storage Space, choose a limit or leave it as it is.
8. Click Create.

The new address appears in your list of email accounts straight away.

Read your email

You have two choices:

• Webmail. On the Email Accounts page, click Check Email next to the address. You can also go to yourdomain.co.uk/webmail and log in with the full email address and password.
• Your phone or computer. Follow our guides for iPhone and Android or Outlook.

If it doesn’t work

• Email isn’t arriving. Check that your domain points at our servers. See how to point your domain at our hosting.
• Password not accepted. Make sure you’re using the full email address as the username, not just the part before the @.
• Mailbox full. Go back to Email Accounts, click Manage next to the address and raise the storage limit.

Good to know

All outgoing mail passes through MailChannels, which filters spam and helps your messages reach people’s inboxes. Use strong, unique passwords for every mailbox. A weak email password is one of the most common ways accounts get misused.

Still stuck? Open a support ticket and we’ll help.