How to set up email in Outlook

This guide shows how to add an email account on your hosting to Microsoft Outlook using IMAP.

The settings you need

• Username: your full email address
• Password: the password for that mailbox
• Incoming mail (IMAP): mail.yourdomain.co.uk, port 993, SSL/TLS
• Outgoing mail (SMTP): mail.yourdomain.co.uk, port 465, SSL/TLS

Replace yourdomain.co.uk with your own domain. To see the exact settings for your account, log in to cPanel, open Email Accounts and click Connect Devices next to the address.

Add the account

Outlook has changed its layout a few times, so the wording on your screen may differ slightly.

1. Open Outlook. Click File, then Add Account. In the newer Outlook, go to Settings, then Accounts, then Add account.
2. Type your full email address.
3. Click Advanced options and tick the box to set up your account manually. Then click Connect.
4. When asked for the account type, choose IMAP.
5. Enter the incoming server details: mail.yourdomain.co.uk, port 993, encryption SSL/TLS.
6. Enter the outgoing server details: mail.yourdomain.co.uk, port 465, encryption SSL/TLS.
7. Click Next, then enter your mailbox password.
8. Click Connect. Outlook will check the settings and start downloading your mail.

If it doesn’t work

• Outlook keeps asking for the password. Check that the username is the full email address. If you’re not sure of the password, reset it in cPanel under Email Accounts and try again.
• Sending fails. Make sure the outgoing server uses port 465 with SSL/TLS and that it signs in with the same username and password as incoming mail.
• Certificate warning. Use mail.yourdomain.co.uk exactly as shown. If the warning continues, your SSL certificate may not have been issued yet. See how to install a free SSL certificate.

Good to know

IMAP keeps your mail on the server, so it stays in step across Outlook, your phone and webmail. To add the same mailbox to a phone, see how to set up email on an iPhone or Android phone.

Still stuck? Open a support ticket and we’ll help.