How to restore a backup with JetBackup

This guide shows how to bring back files, databases or your whole account from a backup using JetBackup in cPanel.

How our backups work

We back up every hosting account every six hours. Backups are stored off-site, away from the server your site runs on. You don’t need to set anything up.

Restore files or folders

1. Log in to cPanel.
2. Find the JetBackup section and click File Backups.
3. Pick the backup from the date and time you want to go back to.
4. Click Change Files Selection and tick the files or folders to restore. Your website files are in public_html.
5. Click Restore and confirm.

Restored files replace the current versions, so download a copy of anything you want to keep first.

Restore a database

1. In the JetBackup section, click Database Backups.
2. Choose the database and the backup date.
3. Click Restore and confirm.

For a WordPress site, restoring both the files and the database from the same date gives the most reliable result.

Restore the whole account

1. In the JetBackup section, click Full Account Backups.
2. Choose the backup date.
3. Click Restore and confirm.

This puts everything back as it was at that time, including files, databases and email. Anything added since will be lost.

Track progress

Click Queue in the JetBackup section to see how a restore is going. Large restores can take a while.

If it doesn’t work

• You can’t find the backup you need. Open a ticket and tell us the date, and we’ll check what’s available.
• You’d rather we did it. That’s fine. Open a ticket saying what you need restored and from when, and we’ll handle it.

Still stuck? Open a support ticket and we’ll help.