Help centre. Everything, explained.

What happens after you sign up, what we need from you, and how long it all takes.

• What happens after you sign upThe whole sequence from paying to going live, and roughly how long each stage takes.
• What we need from youThe four things we genuinely need, the things that help, and the things you can safely skip.
• How long does it take?Same day to preview, two to three days to live — and what actually causes delays.

Writing about your business, choosing a style, and getting your logo and photos right.

• Writing a brief that gets it right first timeThe difference between a first draft that nearly works and one that needs three rounds.
• Choosing your styleThe nine creative directions, what each suits, and what happens if you pick more than one.
• Uploading your logoWhat file to send, what size, and what we do if you haven't got one.
• Photos for your websiteWhat works, what doesn't, and how to take usable photos on a phone.
• What goes on each pageHow we decide which pages your business needs, and what each page is there to do.

Previewing your site, asking for changes, and what we can and can't do.

• Previewing your siteHow to review a draft properly, and what to check before you approve it.
• How to request a revisionRevisions are unlimited. Here's how to write one that lands right first time.
• What we can and can't changeAlmost everything is changeable. This is the short list of what isn't, and why.
• Why is my page "awaiting review"?What the review stage is for, how long it takes, and what every other status means.

Choosing a domain, connecting one you already own, and keeping your email working.

• Choosing a domain nameBuying through us or using your own, and how to pick a name you won't regret.
• Using a domain you already ownPoint it at us or transfer it to us — the full walkthrough for both.
• Keeping your email workingRead this before pointing an existing domain at us. It's the most common way people break something.
• What is DNS?The internet's address book, explained without jargon — for when something isn't working.
• DNS records explainedA, CNAME, MX, TXT and the rest — what each does and when you'd add one.
• My domain isn't working yetWork down this list. Almost always it's propagation, and it fixes itself.

Publishing your site, the padlock in the address bar, and what to do next.

• Going live: the checklistTen minutes of checking before you publish, and what to do straight afterwards.
• SSL and the padlockWhy the padlock matters, when it appears, and what to do if you see "Not secure".
• What to do once you're liveThe things that actually move the needle in the first few weeks, in order.

What the plan covers, how payments work, and how to cancel.

• What's included in your planExactly what £47 a month covers, and the things it deliberately doesn't.
• Payments and failed paymentsUpdating your card, what happens when one bounces, and where to find invoices.
• Cancelling your siteHow to cancel, what happens to your site, and how to keep your domain.

Signing in, contact form enquiries, and anything that looks wrong.

• I can't sign inThere's no password to forget. Here's what to do when the code doesn't arrive.
• Where do contact form enquiries go?Straight to your inbox — and what to check when one doesn't arrive.
• My site looks wrong on a phoneWhat's deliberate, what's a genuine fault, and how to report one usefully.