Every site we build is designed for phones as well as desktops, and each page is checked on both before you ever see it. If something looks wrong, we want to know.
First, check it is not a cached version
Reload the page properly. On most phone browsers, pull down to refresh. If you have visited the site before, your phone may be showing you a stored copy from before the last change.
If you have just requested a revision, confirm it has actually been approved and republished — your dashboard shows the page status.
Things that are usually not faults
Text is bigger than on desktop. Deliberate. Phone reading distance is shorter and small text on a phone is a genuine accessibility problem.
Sections stack vertically. Two columns side by side on a laptop become one above the other on a phone. That is what responsive design is.
Fewer images. Some decorative images are dropped on small screens to keep the page fast on mobile data.
The menu is a button. A full navigation bar does not fit across a phone. Tapping it opens the menu.
Things that are faults — tell us
- Text running off the side, or a horizontal scrollbar
- Overlapping elements
- Images squashed, stretched, or cropped through the important part
- Buttons too small or too close together to tap
- Text you cannot read against its background
- A menu that does not open
- Anything cut off at the bottom
How to report it usefully
Raise a ticket or request a revision, and include:
A screenshot. By far the most useful thing. On iPhone, press side button and volume up. On Android, power and volume down.
Which page, and roughly where on it.
Your phone and browser. “iPhone 13, Safari” or “Samsung, Chrome”. Rendering differs between them and it narrows the search enormously.
Whether it is always or sometimes. Only after scrolling? Only in landscape?
Testing it properly yourself
Look at it on a real phone rather than a narrow browser window — that gets you close but does not reproduce phone fonts, touch targets or how the browser’s own chrome eats vertical space.
If you can, try both an iPhone and an Android device. Between them they cover the overwhelming majority of your visitors.
Landscape and tablets
Both are supported. Tablets generally get the desktop layout, phones in landscape get something between the two.
If something breaks specifically in landscape, that is worth reporting — it is the case people test least and it is easy for us to fix once we know.