Straight to your email inbox, at the address you gave us in your brief.
How it works
Someone fills in the form on your contact page. The message is emailed to you, with their name, their email address and what they wrote.
You reply from your own email, normally. To them it is just an email conversation.
Nothing is stored on your site
There is no login, no admin panel of enquiries, no database of messages. Your site is deliberately static — that is why it is fast, why it needs no cookie banner, and why there is nothing on it to hack.
The consequence: if you delete the email, the enquiry is gone. There is no copy anywhere else. Treat them like any other email you would not want to lose.
An enquiry has not arrived
Check spam. Form notifications are the classic false positive, because the sender is our server but the reply-to is a stranger’s address. Mark one as “not spam” and the rest will follow.
Check the address is right. Look at your contact page — the address shown is the one enquiries go to. If it is wrong or out of date, request a revision to change it.
Send yourself a test. Fill in your own form and see whether it arrives. That distinguishes “the form is broken” from “that particular person never actually pressed send”.
Check filters and rules. Especially in Outlook, where a rule set up years ago may be quietly filing them.
If a test message does not arrive within a few minutes, tell us — we can see whether it left our end.
Can enquiries go to more than one address?
Yes. Ask and we will set up a second recipient.
If you need several people to handle enquiries properly, a shared mailbox at your email provider is usually a better answer than multiple recipients — that way everyone sees the replies too.
Can I get a copy in a CRM?
Not on this plan. The form sends email and nothing else. Most CRMs can ingest email, so forwarding to an address your CRM watches is the usual route.
Spam through the form
The form has basic protections and most small business sites get very little. If you start receiving a lot, tell us and we will tighten it.
We deliberately do not use a CAPTCHA by default — they measurably reduce genuine enquiries, and for a business where every lead matters that trade is usually the wrong way round.
Changing what the form asks
The default is name, email, phone and message. If you need something else — a job type dropdown, a postcode field — ask, and we will add it if it makes sense.