Terms of Service

Last updated: 9 November 2026

These terms apply when you buy a managed website, web hosting, WordPress hosting, a domain or email from us. We’ve tried to keep them short and in plain English. If anything isn’t clear, email hello@webhostgb.com and ask.

1. Who we are

We’re WebHostGB Limited, a company registered in England and Wales (company number 10816828), with our registered office at Great Portland Street, London W1W 5PF. In these terms, “we” and “us” means WebHostGB Limited, and “you” means the person or business ordering from us.

2. Your agreement with us

Your agreement with us starts when you place an order and we accept it. It’s made up of these terms, the description of your plan on our website when you ordered, and our privacy policy.

You need to be 18 or over to order. If you’re ordering for a business, you’re confirming you’re allowed to agree to these terms on its behalf.

Please keep your account details up to date, especially your email address, because that’s how we’ll contact you about your service.

3. Prices and payment

Prices are as shown on our website when you order.
You pay in advance, monthly or yearly. Paying yearly gets you two months free on hosting plans.
Your plan renews automatically at the end of each period until you cancel.
If we change the price of a plan you’re on, we’ll email you at least 30 days before the new price applies, so you can cancel first if you’d rather.
Domains renew every year at the renewal price shown on our domains page, unless they’re included in your plan.

If a payment fails

We’ll email you and try again. If an invoice is still unpaid 14 days after it was due, we may suspend your service until it’s paid. We won’t delete anything just because a payment is late, and we’ll tell you before we do anything.

4. Managed websites

Our managed website is £47 a month and includes design, writing, hosting, your domain, security, backups, monitoring and up to 10 changes a month.

Before launch: we build a draft and you can ask for as many changes as it takes. If you cancel before you approve the launch, we refund your first payment.
Changes: one request is one change, however big. What counts as a change explains it in full. Unused changes don’t roll over to the next month.
What you give us: you’re responsible for making sure anything you send us to use, such as photos, logos and text, is yours to use, and that what you ask us to say about your business is true.
What’s yours: your domain, and the words, photos and logos you give us, are yours. The website we build for you is yours to keep too. If you leave, we’ll send you a copy of it on request.
What’s ours: the tools, templates and code we use to build every site stay ours, but you can keep using them as part of your website, wherever you host it.

5. Web hosting and WordPress hosting

60-day money-back guarantee: if you cancel a hosting plan within 60 days of first ordering it, we’ll refund what you paid for the hosting. This doesn’t cover domain registrations, because those can’t be undone once they’re registered.
Free migration: we’ll move one or more websites from your old host for free, as described on the plan. You’ll need to give us access to your old hosting.
Resources: each plan has the storage, CPU and memory shown on our website. “Unlimited” and “unmetered” mean we don’t set a fixed cap, but they’re for normal use by small business websites. If one account is using so much that it slows down other customers, we’ll get in touch and help you find a fix, which might mean a bigger plan.
Backups: we back up hosting accounts every six hours and keep copies off-site. We do our best to make sure they work, but please keep your own copy of anything you can’t afford to lose.
Your website is your responsibility: on hosting plans, you look after your own website, including its software, plugins and passwords. We keep the servers secure and up to date, and we’ll help when you get stuck.

6. Domains

We register domains in your name, or your business’s name. The domain is yours.
Every domain is also covered by the rules of its registry, for example Nominet for .uk domains. By ordering a domain, you agree to those rules.
If you ask us to transfer your domain away, we’ll do it for free and we’ll never hold it back, even if you have an unpaid invoice.
If you let a domain expire, the registry may delete it or let someone else register it. We’ll send you renewal reminders before it expires.

7. Fair use

You mustn’t use our services to:

break the law, or help anyone else break it
send spam or bulk email to people who haven’t asked for it
host malware, phishing pages or anything designed to harm other people’s computers
host material that infringes someone else’s copyright or trade marks
host material that’s abusive, threatening or sexually exploits anyone
attack, scan or overload other servers or networks
run anything that uses so much of the server that it affects other customers, such as crypto mining

If we find any of this, we may suspend the affected website or account straight away to protect other customers. We’ll tell you why and work with you to put it right. If it’s serious, or keeps happening, we may close the account.

8. Support

We provide UK support by ticket and email, and we aim to reply within one business day. Web Pro and WordPress Pro plans get priority support. We don’t offer phone support.

9. Keeping things running

We work hard to keep every website online, but no hosting service can promise it’ll never go down. Sometimes we’ll need to do maintenance. We’ll try to do it at quiet times and give notice where we can.

10. Cancelling

There’s no contract and no notice period. You can cancel any plan at any time from your client area, or by emailing us.

Your service carries on until the end of the period you’ve paid for. For managed websites, there’s a further seven-day grace period after that.
We don’t charge a cancellation fee, and apart from the refunds described in sections 4 and 5, we don’t refund the rest of a period you’ve already paid for.
After your service ends, we delete your website, files, databases and email from our servers. Please download anything you want to keep before then.

Consumers

If you’re buying as a consumer rather than for a business, you have a legal right to cancel within 14 days of ordering. If you ask us to start work during those 14 days and then cancel, we may keep a fair amount for the work already done. Nothing in these terms affects your statutory rights.

11. Our liability

We’re responsible for losses you suffer that are a foreseeable result of us breaking these terms or not taking reasonable care.

If you’re a business, we’re not responsible for loss of profit, loss of business or indirect losses. Our total liability to you in any 12 months is limited to what you’ve paid us in those 12 months.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

12. Your data on our servers

When we host your website or email, any personal data in it, such as enquiries from your customers, belongs to you. You’re the controller of that data and we’re the processor. That means we:

only use it to provide our services, or as you instruct us
make sure our staff keep it confidential
keep it secure, using the measures described in our privacy policy
only use other companies to help us, such as our data centre, where they agree to protect it in the same way
help you if one of your customers asks to use their data protection rights
tell you without undue delay if we become aware of a breach affecting your data
delete it when your service ends, as described in section 10

13. Changes to these terms

We may update these terms from time to time. If a change affects you, we’ll email you at least 30 days before it applies. If you’re not happy with it, you can cancel before then.

14. The law

These terms are governed by the law of England and Wales. If there’s ever a dispute, we’d much rather sort it out by talking to you first. If we can’t, the courts of England and Wales will deal with it, although if you’re a consumer living in Scotland or Northern Ireland you can use your local courts.

15. Contact

Email hello@webhostgb.com, or open a ticket from your client area.